Defining Customer Service

Hi Folks:

There’s a saying that goes, “When I do something right, nobody notices.  When I do something wrong, everybody notices!”  It does seem that in our society there’s a greater trend to complain than to praise, but there are companies out there that continue to do excellent work, and who back up their work no matter what.  I thought I’d start with a couple of examples and invite you to share your own success stories.  Legitimate complaints have their place but this isn’t it, so please only post ‘success’ comments.

In no particular order…
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Eating Our Way Through Victoria – Coffee’s On!

Hello Dear Ones!

Grab a coffee before you sit down to read. No, it’s not that long an article – but it is the topic for today.

Mike and I, even more than eating our way through the city of Victoria, tend to frequent good coffee shops. We find that we can tell a great deal about a community by the numbers and quality of the coffee houses a location offers its local residents.

Years ago, and back in Ontario, we opted for one particular national coffee spot. There were two prime reasons:  one was the frequency of shops – one on practically every other corner; and the other was consistency – all food and beverage options were the same whichever location we chose. At the time, and with our lifestyle, that was a desired convenience. (Hint: my brother wrote an anthem for them and put it up on YouTube. It now has over 125,000 hits!) Continue Reading →