Making it Easy

Hi Folks:

I was going to subtitle this ‘A Tale of Two Strategies‘; then I could start with something original, like “It was the best of times, it was the worst of times…”  Okay, maybe not.

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Defining Customer Service

Hi Folks:

There’s a saying that goes, “When I do something right, nobody notices.  When I do something wrong, everybody notices!”  It does seem that in our society there’s a greater trend to complain than to praise, but there are companies out there that continue to do excellent work, and who back up their work no matter what.  I thought I’d start with a couple of examples and invite you to share your own success stories.  Legitimate complaints have their place but this isn’t it, so please only post ‘success’ comments.

In no particular order…
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