Defining Customer Service

Hi Folks:

There’s a saying that goes, “When I do something right, nobody notices.  When I do something wrong, everybody notices!”  It does seem that in our society there’s a greater trend to complain than to praise, but there are companies out there that continue to do excellent work, and who back up their work no matter what.  I thought I’d start with a couple of examples and invite you to share your own success stories.  Legitimate complaints have their place but this isn’t it, so please only post ‘success’ comments.

In no particular order…
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The ‘Orton Effect’ in Lightroom

Hi Folks:

As with many photographers, almost from the time I started making photographs I also began playing with them.  For negatives this involved darkroom work, with slide film I would try mounting two images in the same frame, but all of this became a lot easier when I got into digital processing.

In Lightroom 2 (I think), Adobe introduced the ‘negative clarity’ slider, and while it was fun to use on its own, one day I wondered what would happen if I made a virtual copy of an image, overexposed both the original and the VC slightly (dual mounting slides in the same frame holder made the overall image darker), and applied negative clarity to one, then combined them using the LR/Enfuse plugin.  The result was this: Continue Reading →